🐾 We're here to help

Customer Service

Got a question? We're here to help you and your furry family. Find quick answers below, or reach us directly.

✉️

hello@pawsmith.vercel.app

Replies within 24 hrs

Frequently asked questions

How long does delivery take?▾

Bangkok Express orders arrive in 1–2 business days. Standard nationwide shipping takes 3–5 business days. You'll receive an email when your order ships.

What payment methods are accepted?▾

We accept credit and debit cards (Visa, Mastercard, JCB) and PromptPay QR. All payments are processed securely by Stripe.

Can I return or exchange a product?▾

Unopened products can be returned within 14 days of delivery for a full refund. Opened food and treats cannot be returned for hygiene reasons. Email us to start a return.

Is my pet's food the right one?▾

Reply to your order confirmation email with your pet's age, weight, and any health considerations — our team will recommend the best products for them.

Do you ship outside Bangkok?▾

Yes! We deliver nationwide across Thailand via Kerry/Flash/J&T. Bangkok and nearby provinces receive Express delivery.

What if my order is damaged or wrong?▾

Reach out within 48 hours of delivery and we'll send a replacement immediately at no cost. Just reply to your order email with a photo.

Still need help?

Our team is happy to walk you through anything — order help, product picks, returns, or just pet advice.

Email our team